RETURN POLICY
RETURN ELIGIBILITY
We accept returns within 14 days from the date of delivery, subject to the conditions below.
RETURN CONDITIONS
- Be unused, unworn and unwashed.
- Be in its original condition.
- Have all original tags and return tags attached.
- Not have any makeup, perfume, deodorant, stains or other marks/odours.
- Be returned in the original packaging wherever applicable.
All returned products are subject to a quality check.
STORE CREDIT
All approved returns are processed as store credit only. We do not provide refunds to the original payment method for standard product returns.
Store credit does not have an expiry date and can be used towards future purchases on the Bohemian Soul website.
RETURN SHIPPING & PROCESSING FEE
A flat fee of ₹150 will be deducted from the eligible return amount towards reverse shipping and handling charges.
The original shipping charges, if any, are non-refundable.
RETURN QUALITY CHECK
All returned products undergo a quality check.
If a returned product does not meet our return conditions, the return may be rejected and the product may be sent back to the customer at the customer's expense. No store credit will be issued in such cases.
Bohemian Soul is not responsible for products that are lost or damaged while being returned by the customer before being received at our warehouse.
HOW TO INITIATE A RETURN
Return requests must be raised within 14 days of delivery through our return portal.
Once your return request is approved, the pickup will be arranged at the address provided.
Once the returned product reaches our warehouse, it will be inspected and processed within 3–5 business days.
EXCHANGES
We offer a one-time size exchange for the same product, subject to size availability. Exchanges for a different colour or product are not available.
If you would like a different colour or product, you may return the eligible item and use the store credit issued to place a new order on our website.
DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If you receive a damaged, defective or incorrect product, please contact us at hello@bohemiansoul.in within 2–3 days of delivery.
Please share your order number along with clear photographs and, where possible, an unboxing video showing the issue.
Our team will review the issue and provide an appropriate resolution.
FINAL SALE ITEMS
Products clearly marked as FINAL SALE are not eligible for return or store credit, unless the product is received damaged, defective or incorrect.
ORDER CANCELLATION
Once an order has been successfully placed, it cannot be cancelled or modified.
Please review your order details, including the product, size, color, and shipping information, carefully before completing your purchase.
We begin processing orders shortly after they are placed, so cancellations are not possible once the order has been confirmed.
INTERNATIONAL RETURNS
We currently do not accept international returns or exchanges.